The 411 on 911
I got a couple questions concerning my reference to 911 calls in the preceding post. I thought the information below might be of benefit.
The policy of the Police Department is to respond to all 911 calls. However, they are automatically no longer considered emergency calls because the vast majority of them do not pan out as anything significant. That can change based on what the 911 Operator deduces about caller’s situation. The Operators will upgrade calls that are deemed as emergencies.
In any given month the Communications Center will receive about 15,000 911 calls. Pure 911 calls for Temple, which basically means a call has come in on 911,
but the call-taker cannot determine the nature of the situation, have averaged 438 per month over the past 3 months. Total citizen calls for service using the 911 system are averaging 5,300 per month as well. Sensible people would understand that 911 calls should be used for emergencies only. So where have all of the sensible people gone?
Tags: 911, Public Safety